Identify
State CR-002, CR-003 or Follow-Up Founding, plus the file or app version where relevant.
PRODUCT SUPPORT
Focused help without collecting your business records.
Email support covers delivery, file corruption, reproducible workbook defects and compatibility questions. ClearRoutine does not need access to your inbox, CRM, payment account or complete customer dataset.
Describe
Give the screen, sheet or cell, expected result and actual result without sending a customer dataset or licence key.
Verify
Separate delivery, corruption, compatibility, activation, licence and consumer-rights issues.
Never send through ordinary support
- Passwords, recovery codes or access tokens
- Payment-card or bank information
- Identity documents
- Full customer or employee datasets
- Unnecessary confidential business records
SUPPORT CONTACT
support@clearroutine.co.uk
We aim to acknowledge product-support emails within two UK working days. This is a target, not a guaranteed resolution time.
Email product supportSupport scope
Download or file corruption
Verify the order and approved file hash, then use the approved delivery or remedy route.
Reproducible workbook defect
Reproduce the issue against the approved master and record the version and correction.
Compatibility question
Compare the issue with Microsoft Excel desktop and the compatibility information on the product page.
Refund or rights question
Use the approved storefront and statutory-remedy process. Do not use a blanket no-refund response.